Privacy Policy

This Privacy Policy explains how LioShe (also known as "Loshe"), an e‑commerce marketplace website and mobile app developed by Mattin, collects, uses, and protects your information when you use our website at loshe-store.com and our mobile app.

1. Information We Collect

We may collect your name, email address, phone number, and profile picture when you create an account or sign in with Facebook, Google, Apple, or other authentication providers.

When you place an order, we collect your delivery address, city, and phone number so we can fulfill and deliver your order.

We may also collect usage data such as pages visited, actions taken in the app, device information, and general location information derived from your IP address. This helps us understand how our website and app are used and improve our services.

Crash and error diagnostics. When the app encounters an error, we send a diagnostic report to our own servers so we can fix it. These reports contain the error message and technical stack trace, the app version, your device model and operating system version, and your account identifier if you are signed in. They are automatically screened to remove personal details such as email addresses, phone numbers, and login tokens before being stored. Diagnostic reports are used only to keep the app working, are not shared with any third party, and are kept for up to 90 days.

2. Third‑Party SDKs, Advertising, and Analytics

Our mobile app uses the following third‑party software development kits (SDKs) to measure ad performance and understand how the app is used:

• Meta (Facebook) SDK — used for advertising measurement and analytics, such as tracking when you view a product, add an item to your cart, complete a purchase, or register an account.
• TikTok Business SDK — used for the same type of advertising measurement and analytics events described above.

These SDKs may collect device identifiers, including your Advertising ID (IDFA on iOS / GAID on Android), along with app usage events, to help us and our advertising partners measure how well our ads perform and to show you more relevant ads. We do not send these SDKs your name, email, phone number, payment details, order contents, or delivery address.

On iOS, we request your permission via Apple's App Tracking Transparency (ATT) framework before collecting your Advertising ID or tracking you across apps. You can allow or deny this request when prompted, and you can change your choice at any time in your device's Settings > Privacy & Security > Tracking. On Android, you can reset or opt out of Advertising ID use for personalized ads in your device's Google Settings > Ads.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Provide, operate, and improve our website and app.
• Process, deliver, and support your orders and payments.
• Respond to your requests, questions, and customer support needs — including generating automated replies in our support chat before a team member responds, as described in Section 4.
• Communicate with you about your account, orders, security updates, and important service information.
• Measure and improve the performance of our advertising, as described in Section 2.

4. Data Sharing

We do not sell your personal data. We may share your information in the following limited circumstances:

• With trusted service providers (such as hosting, analytics, payment processing, delivery, and email services) who process data on our behalf and only as necessary to operate our services.
• With the advertising and analytics SDKs described in Section 2 (Meta/Facebook and TikTok), limited to the data described there.
• With AI providers (Google Gemini and, as a fallback, OpenAI) to generate automated replies in our support chat when no team member has yet joined the conversation. We remove phone numbers, addresses, and payment details from your message before sending it, and these providers only receive the text of that message — never your order history, payment details, or account data.
• If required by law or to respond to valid legal requests, such as a court order or government demand.
• To protect the rights, property, or safety of our users, the public, or our business.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to certain legal or contractual obligations.
• Object to or restrict certain types of data processing.

You can exercise these rights by contacting us at support@loshe-store.com.

7. Contact

If you have any questions about this Privacy Policy or how LioShe, developed by Mattin, handles your personal data, please contact us at:

Email: support@loshe-store.com